Operations Management

Operations Management Question

Q uestion

JWI 550: Operations Management-Assignment 1

Description:

JWI 550: Operations Management

Assignment 1

 

 

 

Assignment 1: Case Study – Caesars Casinos

 

Due Week 4, Day 7 (Weight: 20%) 

Lean operations are used to improve processes in a wide variety of industries, not just manufacturing. Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and provide better customer service. As a result, improved operations are positively impacting the bottom line. 

For this assignment, you’ll read and analyze a case study about a Lean implementation at Caesars Casinos. Then, you’ll write a 6-8 page paper that describes how challenges were handled during the process, your own proposal for a similar kaizen event, and your recommendation for a Lean implementation. 

Answer the following questions about the Caesars Casinos case study: 

  1. Describe two challenges that Caesars experienced during the Lean implementation process. What actions were taken to overcome each challenge? Were they effective?
  1. Assume you manage hotel housekeeping at Harrah’s Metropolis location, and service scores have declined over the past year. As part of the Lean rollout, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations. 
  • What KPIs (key performance indicators) would you propose to track to determine whether the changes implemented through the kaizen effort actually improve performance? Explain your choice of KPIs. 
  1. As with question 2, assume you manage hotel housekeeping at Harrah’s Metropolis location, and service scores have declined over the past year. As part of the Lean rollout, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations. 
  • Develop a detailed agenda for this kaizen Your agenda should outline the event’s activities, timing, duration, and Lean tools. Explain your rationale for each agenda item.
  1. At the end of the case study, Caesars’ SVP/GM Brad Hirsch is faced with a choice between two process improvement approaches, expert-driven or employee-centered. 
  • What would be the advantages and disadvantages of an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunica? 
  • Which approach would you recommend for the Metropolis facility, and why? 

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 

Page 1 of 3

JWI 550: Operations Management

Assignment 1 

Your assignment must follow these formatting requirements: 

  • Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions. 
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length. 

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria.

 

Weight: 20%

 

Assignment 1: Case Study – Caesars Casinos

 

Criteria

Unsatisfactory

Low Pass

Pass

High Pass

Honors

1. Describe two

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

Lean

incompletely

described two

described two

described two

described two

implementation

described two

Lean

Lean

Lean

Lean

challenges that

Lean

implementation

implementation

implementation

implementation

Caesars

implementation

challenges that

challenges that

challenges that

challenges that

experienced and

challenges that

Caesars

Caesars

Caesars

Caesars

the actions taken

Caesars

experienced

experienced

experienced

experienced and

to overcome

experienced and

and the actions

and the actions

and the actions

the actions taken

each challenge.

the actions taken

taken to

taken to

taken to

to overcome

Weight: 20%

to overcome each

overcome

overcome each

overcome each

each challenge.

 

challenge.

each

challenge.

challenge.

 

 

 

challenge.

 

 

 

 

 

 

 

 

 

2. Develop KPIs

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

for a kaizen

incompletely

developed

developed KPIs

developed KPIs

developed KPIs

event.

developed KPIs

KPIs for a

for a kaizen

for a kaizen

for a kaizen

Weight: 15%

for a kaizen event.

kaizen event.

event.

event.

event.

 

 

 

 

 

 

3. Develop a

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

detailed agenda

incompletely

developed a

developed a

developed a

developed a

for the kaizen

developed a

detailed

detailed agenda

detailed agenda

detailed agenda

event, including a

detailed agenda

agenda for the

for the kaizen

for the kaizen

for the kaizen

supporting

for the kaizen

kaizen event,

event, including

event, including

event, including a

rationale.

event, including a

including a

a supporting

a supporting

supporting

Weight: 20%

supporting

supporting

rationale.

rationale.

rationale.

 

rationale.

rationale.

 

 

 

 

 

 

 

 

 

  

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class.

Page 2 of 3

JWI 550: Operations Management

Assignment 1 

Weight: 20%

 

Assignment 1: Case Study – Caesars Casinos

 

Criteria

Unsatisfactory

Low Pass

Pass

High Pass

Honors

4. Describe the

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

advantages and

incompletely

described the

described the

described the

described the

disadvantages of

described the

advantages

advantages and

advantages and

advantages and

two process

advantages and

and

disadvantages

disadvantages

disadvantages of

improvement

disadvantages of

disadvantages

of two process

of two process

two process

approaches, and

two process

of two process

improvement

improvement

improvement

recommend one

improvement

improvement

approaches,

approaches,

approaches, and

process

approaches, and

approaches,

and recommend

and recommend

recommend one

improvement

recommend one

and

one process

one process

process

approach with a

process

recommend

improvement

improvement

improvement

supporting

improvement

one process

approach with a

approach with a

approach with a

rationale.

approach with a

improvement

supporting

supporting

supporting

Weight: 35%

supporting

approach with

rationale.

rationale.

rationale.

 

rationale.

a supporting

 

 

 

 

 

rationale.

 

 

 

 

 

 

 

 

 

5. Clarity, logic,

Multiple

Several

More than a few

Few mechanical

None to limited

and writing

mechanical errors;

mechanical

mechanical

errors; text

minor mechanical

mechanics.

much of the text is

errors make

errors; text

flows and

errors; text flows

Weight: 10%

difficult to

parts of the

flows but lacks

concisely and

and concisely,

 

understand or the

text difficult for

conciseness or

clearly

clearly, and

 

text does not flow;

the reader to

clarity;

expresses the

exemplarily

 

fails to follow

understand;

assertions and

student’s

expresses the

 

formatting

the text does

conclusions are

position in a

student’s position

 

instructions.

not flow; the

generally

manner that

in a manner that

 

 

discussion fails

justified and

rationally and

rationally and

 

 

to justify

explained.

logically

logically develops

 

 

conclusions

 

develops

the topics.

 

 

and assertions.

 

the topics.

 

 

 

Partially

 

 

 

 

 

applied

 

 

 

 

 

concepts from

 

 

 

 

 

across the

 

 

 

 

 

course.

 

 

 

 

 

 

 

 

 

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 

Page 3 of 3



Share Question on Social Media


Answers

  • A nswer

    Operations Management

    Submitted by PROFSTAN on May 19th, 2016 11:09

    Price $60.00

    Rated 11 times.

    Answer bought 0 times.


    Tutor Rank

    Buy answer as Guest

    Btn paypal



Search


Who is online
There are currently 21 users and 111 guests online. Online users
Find us on Social Media

STOP PLAGIARISM

©2016 Web Design And Development by TrendPro Systems Limited Teach online | Contact us