Analyze three (3) elements of a job analysis, and discuss its significance to the hiring and employee development aspects of human resource management.
Describe the importance of the position analysis and questionnaire (PAQ). Propose two (2) ways that the results of a PAQ can be used by human resource managers for work redesign of a customer service job to make it more efficient and to improve quality.
Develop two (2) strategies that a human resource professional can use in the selection of qualified applicants for a customer service position based on the Fleishman Job Analysis System.
Consider the job of a customer service representative who handles consumer inquiries for a company that sells items online and by catalog. Examine two (2) challenges of designing this job for efficiency. Propose two (2) suggestions for how the job can be redesigned to make it more efficient.
Propose three (3) ways the human resource manager can use the information obtained from a job analysis to measure the performance of the customer service representatives.
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Submitted by PROFSTAN on April 26th, 2016 07:54
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