Operations Management


Questions

# Description Question
13741

JWI 550: Operations Management

Assignment 2 

Assignment 2: Case Study – Domino’s 

Due Week 7, Day 7 (Weight: 20%) 

Supply chain management enables companies to work with suppliers to obtain materials needed to produce their own goods and services. Effectively managing supply chains helps companies streamline processes, cut costs, and maximize profits. 

For this assignment, you’ll read and analyze a case study about Domino’s supply chain management. In a 6-8 page paper, you’ll identify how Domino’s uses its supply chain to gain a competitive advantage. You’ll examine how the supply chain creates value and how it is impacted when a company changes it focus. Lastly, you’ll provide a recommendation on whether Domino’s should apply its U.S. supply chain model to an expanding international operation. 

Answer the following questions about the Domino’s case study: 

  1. Describe how Domino’s supply chain creates value to provide a competitive advantage. 
  1. What did increased transparency do for Domino’s? Were the risks worthwhile?
  2. How did the centralized supply chain model enable Domino’s to roll out new pizza recipes in the U.S.?
  3. Should John Macksood apply Domino’s domestic supply chain model to its expanding international operations? Explain and justify your recommendation, including its financial impact. 

Your assignment must follow these formatting requirements: 

  • Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions. 
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length. 

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria. 

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 

Page 1 of 3

JWI 550: Operations Management

Assignment 2 

 

Weight: 20%

 

Assignment 2: Case Study – Domino’s

 

 

 

Criteria

Unsatisfactory

Low Pass

Pass

High Pass

Honors

 

 

1. Describe how

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

 

 

Domino’s supply

incompletely

described how

described how

described how

described how

 

 

chain creates

described how

Domino’s

Domino’s supply

Domino’s supply

Domino’s supply

 

 

value to provide

Domino’s supply

supply chain

chain creates

chain creates

chain creates

 

 

a competitive

chain creates

creates value

value to provide

value to provide

value to provide

 

 

advantage.

value to provide a

to provide a

a competitive

a competitive

a competitive

 

 

Weight: 20%

competitive

competitive

advantage.

advantage.

advantage.

 

 

 

advantage.

advantage.

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Explain how

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

 

 

increased

incompletely

explained how

explained how

explained how

explained how

 

 

transparency

explained how

increased

increased

increased

increased

 

 

impacted

increased

transparency

transparency

transparency

transparency

 

 

Domino’s, and if

transparency

impacted

impacted

impacted

impacted

 

 

the risks were

impacted

Domino’s, and

Domino’s, and if

Domino’s, and if

Domino’s, and if

 

 

worthwhile.

Domino’s, and if

if the risks were

the risks were

the risks were

the risks were

 

 

Weight: 20%

the risks were

worthwhile.

worthwhile.

worthwhile.

worthwhile.

 

 

 

worthwhile.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Explain how

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

 

 

the centralized

incompletely

explained how

explained how

explained how

explained how

 

 

supply chain

explained how the

the centralized

the centralized

the centralized

the centralized

 

 

model enabled

centralized supply

supply chain

supply chain

supply chain

supply chain

 

 

Domino’s to roll

chain model

model enabled

model enabled

model enabled

model enabled

 

 

out new pizza

enabled Domino’s

Domino’s to roll

Domino’s to roll

Domino’s to roll

Domino’s to roll

 

 

recipes in the

to roll out new

out new pizza

out new pizza

out new pizza

out new pizza

 

 

U.S.

pizza recipes in

recipes in the

recipes in the

recipes in the

recipes in the

 

 

Weight: 25%

the U.S.

U.S.

U.S.

U.S.

U.S.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Recommend

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

 

 

and justify

incompletely

recommended

recommended

recommended

recommended

 

 

whether or not

recommended

and justified

and justified

and justified

and justified

 

 

the Domino’s

and justified

whether or not

whether or not

whether or not

whether or not

 

 

domestic supply

whether or not the

the Domino’s

the Domino’s

the Domino’s

the Domino’s

 

 

chain model

Domino’s

domestic

domestic supply

domestic supply

domestic supply

 

 

should be

domestic supply

supply chain

chain model

chain model

chain model

 

 

applied

chain model

model should

should be

should be

should be

 

 

internationally.

should be applied

be applied

applied

applied

applied

 

 

Weight: 25%

internationally.

internationally.

internationally.

internationally.

internationally.

 

 

 

 

 

 

 

 

 

  

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 

Page 2 of 3

JWI 550: Operations Management

Assignment 2

Weight: 20%

 

Assignment 2: Case Study – Domino’s

 

Criteria

Unsatisfactory

Low Pass

Pass

High Pass

Honors

5. Clarity, logic,

Multiple

Several

More than a few

Few mechanical

None to limited

and writing

mechanical

mechanical

mechanical

errors; text flows

minor

mechanics.

errors; much of

errors make

errors; text flows

and concisely

mechanical

Weight: 10%

the text is difficult

parts of the text

but lacks

and clearly

errors; text flows

 

to understand or

difficult for the

conciseness or

expresses the

and concisely,

 

the text does not

reader to

clarity;

student’s

clearly, and

 

flow; fails to follow

understand; the

assertions and

position in a

exemplarily

 

formatting

text does not

conclusions are

manner that

expresses the

 

instructions.

flow; the

generally

rationally and

student’s

 

 

discussion fails

justified and

logically

position in a

 

 

to justify

explained.

develops

manner that

 

 

conclusions

 

the topics.

rationally and

 

 

and assertions.

 

 

logically

 

 

Partially

 

 

develops the

 

 

applied

 

 

topics.

 

 

concepts from

 

 

 

 

 

across the

 

 

 

 

 

course.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class.

 

 

Page 3 of 3

 

JWI 550: Operations Management-Assignment 2: Case Study – Domino’s
13740

JWI 550: Operations Management

Assignment 1

 

 

 

Assignment 1: Case Study – Caesars Casinos

 

Due Week 4, Day 7 (Weight: 20%) 

Lean operations are used to improve processes in a wide variety of industries, not just manufacturing. Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and provide better customer service. As a result, improved operations are positively impacting the bottom line. 

For this assignment, you’ll read and analyze a case study about a Lean implementation at Caesars Casinos. Then, you’ll write a 6-8 page paper that describes how challenges were handled during the process, your own proposal for a similar kaizen event, and your recommendation for a Lean implementation. 

Answer the following questions about the Caesars Casinos case study: 

  1. Describe two challenges that Caesars experienced during the Lean implementation process. What actions were taken to overcome each challenge? Were they effective?
  1. Assume you manage hotel housekeeping at Harrah’s Metropolis location, and service scores have declined over the past year. As part of the Lean rollout, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations. 
  • What KPIs (key performance indicators) would you propose to track to determine whether the changes implemented through the kaizen effort actually improve performance? Explain your choice of KPIs. 
  1. As with question 2, assume you manage hotel housekeeping at Harrah’s Metropolis location, and service scores have declined over the past year. As part of the Lean rollout, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations. 
  • Develop a detailed agenda for this kaizen Your agenda should outline the event’s activities, timing, duration, and Lean tools. Explain your rationale for each agenda item.
  1. At the end of the case study, Caesars’ SVP/GM Brad Hirsch is faced with a choice between two process improvement approaches, expert-driven or employee-centered. 
  • What would be the advantages and disadvantages of an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunica? 
  • Which approach would you recommend for the Metropolis facility, and why? 

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 

Page 1 of 3

JWI 550: Operations Management

Assignment 1 

Your assignment must follow these formatting requirements: 

  • Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions. 
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length. 

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria.

 

Weight: 20%

 

Assignment 1: Case Study – Caesars Casinos

 

Criteria

Unsatisfactory

Low Pass

Pass

High Pass

Honors

1. Describe two

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

Lean

incompletely

described two

described two

described two

described two

implementation

described two

Lean

Lean

Lean

Lean

challenges that

Lean

implementation

implementation

implementation

implementation

Caesars

implementation

challenges that

challenges that

challenges that

challenges that

experienced and

challenges that

Caesars

Caesars

Caesars

Caesars

the actions taken

Caesars

experienced

experienced

experienced

experienced and

to overcome

experienced and

and the actions

and the actions

and the actions

the actions taken

each challenge.

the actions taken

taken to

taken to

taken to

to overcome

Weight: 20%

to overcome each

overcome

overcome each

overcome each

each challenge.

 

challenge.

each

challenge.

challenge.

 

 

 

challenge.

 

 

 

 

 

 

 

 

 

2. Develop KPIs

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

for a kaizen

incompletely

developed

developed KPIs

developed KPIs

developed KPIs

event.

developed KPIs

KPIs for a

for a kaizen

for a kaizen

for a kaizen

Weight: 15%

for a kaizen event.

kaizen event.

event.

event.

event.

 

 

 

 

 

 

3. Develop a

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

detailed agenda

incompletely

developed a

developed a

developed a

developed a

for the kaizen

developed a

detailed

detailed agenda

detailed agenda

detailed agenda

event, including a

detailed agenda

agenda for the

for the kaizen

for the kaizen

for the kaizen

supporting

for the kaizen

kaizen event,

event, including

event, including

event, including a

rationale.

event, including a

including a

a supporting

a supporting

supporting

Weight: 20%

supporting

supporting

rationale.

rationale.

rationale.

 

rationale.

rationale.

 

 

 

 

 

 

 

 

 

  

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class.

Page 2 of 3

JWI 550: Operations Management

Assignment 1 

Weight: 20%

 

Assignment 1: Case Study – Caesars Casinos

 

Criteria

Unsatisfactory

Low Pass

Pass

High Pass

Honors

4. Describe the

Did not submit or

Partially

Satisfactorily

Completely

Exemplarily

advantages and

incompletely

described the

described the

described the

described the

disadvantages of

described the

advantages

advantages and

advantages and

advantages and

two process

advantages and

and

disadvantages

disadvantages

disadvantages of

improvement

disadvantages of

disadvantages

of two process

of two process

two process

approaches, and

two process

of two process

improvement

improvement

improvement

recommend one

improvement

improvement

approaches,

approaches,

approaches, and

process

approaches, and

approaches,

and recommend

and recommend

recommend one

improvement

recommend one

and

one process

one process

process

approach with a

process

recommend

improvement

improvement

improvement

supporting

improvement

one process

approach with a

approach with a

approach with a

rationale.

approach with a

improvement

supporting

supporting

supporting

Weight: 35%

supporting

approach with

rationale.

rationale.

rationale.

 

rationale.

a supporting

 

 

 

 

 

rationale.

 

 

 

 

 

 

 

 

 

5. Clarity, logic,

Multiple

Several

More than a few

Few mechanical

None to limited

and writing

mechanical errors;

mechanical

mechanical

errors; text

minor mechanical

mechanics.

much of the text is

errors make

errors; text

flows and

errors; text flows

Weight: 10%

difficult to

parts of the

flows but lacks

concisely and

and concisely,

 

understand or the

text difficult for

conciseness or

clearly

clearly, and

 

text does not flow;

the reader to

clarity;

expresses the

exemplarily

 

fails to follow

understand;

assertions and

student’s

expresses the

 

formatting

the text does

conclusions are

position in a

student’s position

 

instructions.

not flow; the

generally

manner that

in a manner that

 

 

discussion fails

justified and

rationally and

rationally and

 

 

to justify

explained.

logically

logically develops

 

 

conclusions

 

develops

the topics.

 

 

and assertions.

 

the topics.

 

 

 

Partially

 

 

 

 

 

applied

 

 

 

 

 

concepts from

 

 

 

 

 

across the

 

 

 

 

 

course.

 

 

 

 

 

 

 

 

 

©2016 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 

Page 3 of 3

JWI 550: Operations Management-Assignment 1
13735

please see attachment

Assignment 2: Case Study – Domino’s
13734

PLease read attachment

Assignment 1: Case Study – Caesars Casinos
7536

For an item, the embedded Excel spreadsheet contains sales forecast data for two products for the upcoming 12 months.

Assume that both products are purchased from a supplier, and there is a $200 transaction cost for each order. This cost is the same for either product. Holding cost for inventory of the item is dependent on the value of the product and it is estimated to 5% of the unit cost for Product A and 1% of the unit cost for Product B. The full-price paid to the supplier is $53/unit for Product A and $2/unit for Product B. In other words, Product B is a much cheaper product than Product A. Assume that demand for the products occur steadily throughout the year but the monthly forecasts in the embedded spreadsheet show the level of expected sales in a month. The average lead time of supply, counted as the time between when an order is placed to the supplier to the time when the company receives the order, is 6 days. Assume that the lead time is the same for both products. The two products under consideration could be an A-category item or a C-category item. Your task is to formulate an inventory policy for the two products with respect to order quantities, reorder level, safety stock and order interval. As part of this analysis, your decision needs to incorporate the type of inventory system that you plan to operate for each product.

Would your decisions above change if there is a 2% discount provided by the supplier on the price of the products any time the order size exceeds 5,000 units? If so, what will be the changes?

(Make any other assumptions you may need to arrive at the decisions. State the assumptions clearly. Also, any conclusions you derive for the above decisions need to be supported by the appropriate analysis/calculations).

Product A

January

February

March

April

May

June

July

August

September

October

November

December

Sales

850

884

2089

1650

1194

197

807

853

467

1384

552

697

Seasonality Index

0.88

0.91

2.16

1.70

1.23

0.20

0.83

0.88

0.48

1.43

0.57

0.72

Average Demand

968.67

StdDev       Demand

530.69

Coefficient of Variation

54.79%

 

 

 

Max Seasonal Index

2.16

Min Seasonal Index

0.20

 

 

 

 

 

 

 

 

 

 

 

 

 

Product B

January

February

March

April

May

June

July

August

September

October

November

December

Sales

3000

2800

2920

2100

2850

2800

2950

2800

2900

2900

2950

3200

Seasonality Index

1.05

0.98

1.03

0.74

1.00

0.98

1.04

0.98

1.02

1.02

1.04

1.12

Average Demand

2847.50

StdDevDemand

260.21

Coefficient of Variation

9.14%

 

 

 

Max Seasonal Index

1.12

Min Seasonal Index

0.74

 

Demand and EOQ
7517

Apple Inc. is known for its state-of-the-art designs for products such as the iPhone, but most are unaware that Apple has used technology to streamline its supply chain management and operational systems to provide competitive pricing. This use of technology has allowed the company to under price its competitors and yet maintain a 25 percent margin on their products. The use of IT has provided Apple with a strategic and competitive position which most of their competitors find difficult to match or exceed.

Using your company or a real-world example from your research, analyze how information systems affect the firm’s strategic and competitive position.

Using the assigned readings and the Argosy University online library resources, explain how information technology:

  • Impacts competitive rivalry, such as pricing, promotion, and distribution
  • Enables or dissuades new entrants
  • Enables customers to achieve greater bargaining power
  • Enables suppliers to gain more bargaining power
  • Gives rise to substitute products or services that threaten the existing market

Give reasons and examples from your research to support your responses.

Write your initial response in approximately 300 words. Apply APA standards to citation of sources.

Technology and Strategic/Competitive Position

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